FAQ & Our Blog

Want to send us a question or make a complaint, then before you do anything please visit our Blog to see if your query has already been answered. If it has not been answered then please feel free to contact us via our blog, feedback or complaints sections.

Feedback

We speak to over 3000 customers per day, thats over 1 Million customers a year and we know that a very small percentage of these calls goes wrong. This is why we are one of the only brokers in the UK that have a very simple way of our customers contacting us with all their feedback and complaints.

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Your Comments

   

Here at Right Choice Insurance Brokers we are dedicated to providing you with the best possible service we can give. Receiving your feedback about our Website, Products or service will enable us to improve our processes. We promise to answer your questions within 24 hours.

We want to make sure we get it right the first time, every time.

We're looking forward to getting your opinions. Hearing your feedback is the only way we can maintain and improve a service to beat all our competitors. After all, we're here for you.

We look forward to hearing from you soon.

Please note: To protect your security we are unable to process any changes, amendments or cancellation/lapse requests to existing policies by this email form.

Mrs Margaret Beynon
"I would like very much to thank your representative for her wonderful attitude to myself when speaking to me on the phone. We have had a very difficult time at home this week and after my granddaughter gave permission for me to speak to your representative I found her attitude refreshing, caring, sympathetic yet very proffessional. Today all too often people on the phone are impatient with older people but the representative was wonderful. The general public are to ready to complain but never take time to commend people on the phones. Once again many thanks to your company and especially the representaive."
Billy Cartwright
"My name is Billy Cartwright and I called today to amend my personal and vehicle details. I spoke to an advisor called Paul who was unable to resolve the issue straight away but promised to call the broker as soon as possible and then return the call to myself. He managed my expectations superbly and I would just like to say he is a credit to your business and profession. He was economical with his and my time and delivered on his promises."
Emily Halderthay
"I would just like to express my gratitude at the customer service I received from your advisor Jordan Warne this morning. After what has been an extremely stressful six weeks dealing with insurance companies for myself and my husband, what a refreshing change to have someone who feels like they are addressing our individual needs. Mr Warne is a credit to your company. I hope this is indicative of the service we will receive over the next twelve months."
Tim Binder
"I have to say guys, what a very friendly, efficient and above all helpful bunch you all are. I was very impressed. e.g I came to your office in the hope of collecting a cover note/certificate so that I could tax my newly acquired car. It was a bit late in the day and I was working against the clock. I didn't get the young lady's name, but she got me a new certificate, even though one had been posted (I got it the next morning) and when I said that I doubted I would get back to Romford town centre by 5pm when the post office shuts, she informed me that there was a nearer one in Hilldene Avenue and that it's actually open until 5.30pm. Consequently, the car got taxed that night and I slept soundly, knowing that I was all legal and sound. Fantastic service!! Thank you all!!."
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